Hopefully you are super happy with all of your products, but we get it, things happen! Your satisfaction means a lot to us. We're here to help make things right. Wrong size? Not what you expected? Just over it? Return the item to us and we will either refund your original payment method, exchange it, or issue a store credit upon your request. Initial shipping costs to get the item to you are non-refundable or transferable. Customers are responsible for their own return shipping fees to get the item(s) back to our facility.
Please go through our Returns Portal to initiate all returns. CLICK HERE to get started in just a few easy steps.
ELIGIBILITY FOR A RETURN
We'll try to make this as painless as possible. Of course, it’s fine to try an item on your little one, like you would in a shop, but please don’t let them actually wear it if you think there's a chance of return.
Item(s) must be returned within 30 days of purchase with receipt or proof of purchase. We ask that it is still in its original packaging and is not visibly worn, washed, damaged or has had the tags removed. Please no smoke, pet hair, stains, or wrinkled up messes... you get the drill.
Please ensure the items returned are packaged into one parcel.
Sale Items – We don't offer refunds on sale items. However, we will make 'exchange' exceptions. If the item's fit is too big or small and we have the size you need in stock, we can exchange the same item for you in a different size. Let us know so that we can pull it aside for you as soon as possible.
You can send your item back for a refund. Click on the RETURNS PORTAL and select Refund. The amount will get credited back to your original payment method, less the original shipping cost.
You can send your item back for an exchange. Click on the RETURNS PORTAL and select Exchange, and choose the replacement item. Customer will be charged for the difference in cost if the new item is higher in price.
You can send your item back for store credit. Click on the RETURNS PORTAL and select Store Credit. Credit will be emailed to you within the form of a digital gift card within 5–7 business days of receiving the return.
DAMAGED, DEFECTIVE, WRONG, OR MISSING ITEM
In the rare case Ten Past Monkey has made a mistake or the item is faulty, please contact us at email@example.com. Please make sure to contact us within one week of receipt. We will gladly email you a prepaid mailing label to send it back to us and hussle to get you an exact exchange covering all of the postage costs. If we don't have a replacement in stock at that time, then we will refund you in full including any initial shipping fees paid.
Ten Past Monkey
10866 Washington Blvd. #1093
Culver City, CA 90232
We recommend using a tracked method of shipping it back to us, and obtaining proof of postage. We aren't responsible for lost packages in transit returning to us. Please do not send your purchase back to the manufacturer. If an item doesn't meet the above criteria or is received after the returns period listed above, we won’t be able to give you a refund. All items are inspected upon return. Refunds go back on the original payment method, unless a store credit is specified. Please allow up to 7–10 business days for us to process your returned item(s). We always aim to be faster!